Shipping and Returns
If you have a Wholesale Account please visit this page for shipping and return related questions
We aim to get our customers the lowest shipping rates possible. Our shipping rates are automatically calculated at checkout. You can estimate shipping costs by entering your postal/zip code in the cart prior to checkout.
We currently accept Visa and Mastercard payments.
We strive to ship your order within 1-2 business days. The final transit time depends on the final destination. We ship Canadian orders out of Vancouver, BC and US orders out of Blaine, WA. Locations near these warehouses can take as little as 1-2 days transit time and up to 7-10 days for further locations. Tracking numbers are always made available to you upon shipment.
We process and ship orders as fast as possible. Unfortunately due to our quick processing times, it is usually not possible to change or cancel an order after it has been submitted.
Please ensure that you have verified your order details prior to submission, including the billing and shipping address. Please email email@example.com or call 604-266-9044 to inquire about order changes or cancellations.
Please contact us firstname.lastname@example.org or call 604-266-9044 as soon as possible.
Yes, we ship anywhere you want us to. Our website currently supports shipping to Canada and the United States. Please contact our order desk at email@example.com to inquire about international orders. We have an $100 CAD order minimum and $50 CAD shipping minimum for international orders.
For all international orders the customer is responsible for import fees. Native Northwest is not responsible for any duties, taxes, or additional charges that may be charged by customs for any international deliveries.
If you receive a defective or damaged product please send photos of the damage or defection along with your contact information to firstname.lastname@example.org so we can help you.
We are constantly in communication with our trusted manufacturers to ensure each of our products are made safe and of high quality. Every product we offer undergoes multiple quality control inspections and tests. But that does not always mean every item will always be perfect. When we receive feedback that a product is broken or defective it allows us to review the situation and see where we can make improvements.
Customers have 30 days to return or exchange an item. To return an item, please start by contacting our customer service team at email@example.com. Please include your order number as well as the reason for your return in your email. From there, we will be able to walk you through the process. Please note that all clearance, sale or discontinued items are final sale.