Online Ordering with Native Northwest

  • How to login
  • How to place an order
  • How to view your account, history, and balance
  • How to ask a question or report an issue



    How to login:


  1. Click the Login button in the top right corner of the screen.
  2. Enter the email and password associated with your account and click LOG IN.
  3. If you've forgotten your password, please click on the Forgot password? link, enter the email address associated with your account, and click the SEND EMAIL button.


3 Ways to Place an Order

Quick Order


Easy for those who know the item codes

Category View


Pick from a variety of options

Reorder


The quickest way to restock
Click Quick Order in the top menu bar to the left of your nameHover over the top menu bar with each product category title (ie. Fashion)Click on Purchase History either on the top right when you're in My Account, or by hovering over your name on the top right corner and clicking on Purchase History on the left side
On this page, enter the item code and select the item that pops upSelect the name of the subcategory under each category (ie SCARVES or SHAWLS)Select a previous order by clicking on the red purchase no. (ie. SO036383)
Enter the quantity needed and click ADD ITEMFrom here, you can view a variety of the items you are interested inThe quickest option is to click REORDER ALL ITEMS on the right-hand side, but you can also click the REORDER button below each individual item on the order
Complete this step for each item you would like to addAdjust each quantity to your liking and click ADD TO CART 
 Complete this step for each item you would like to add 
When you are satisfied with your order and are ready to check out, click the shopping cart button in the top right corner. From here, you can select "VIEW CART" or "CHECKOUT"
Double check that all your information (shipping, billing, payment, items) is correct and then select your payment method from the dropdown menu beneath "Payment Method"
Finalize the placement of your order by clicking the "PLACE ORDER" button. Your order will now be processed


    How to view your account, history, and balance:


  1. Once logged in, you will be taken to your account overview page (My Account). To get back to this page from any other view, click on your name in the top right corner (next to the shopping cart button) and then select Account Overview from the top left side of the menu.
  2. On the bottom of the screen you will find your profile, shipping, and payment information. To edit or update any of this information, click the EDIT or ADD A CREDIT CARD buttons below each section.
  3. To view your full account history, click on the View Purchase History link near the top right corner of your screen.
  4. To view your account balance, click on the Billing link on the left-hand side, and then select Account Balance.
  5. The Account Balance page will show your outstanding balance, available credit, and overall credit limit if applicable (for net customers only). You can also view your credits, terms, and currency details at the bottom of the screen.


    How to ask a question or report an issue:


  1. From the My Account page, click on the CASES link on the left-hand side, and then select Submit New Case.
  2. Enter a subject line, select the type of inquiry from the dropdown box (ex. Suggestion or Order Issues), and then describe your question or issue in the message box.
  3. You can send us this message from the email on file or choose a new email address by clicking the checkbox next to "I want to use another email address for this case".
  4. Once you are ready to submit, click the SUBMIT button at the bottom of the screen.
  5. To view past or current cases, click on the CASES link on the left-hand side, and then select Support Cases.